Terms of Service

These Terms govern the use of DIN.ORG (the “Platform”), an AI-supported private dispute-resolution service operated by Din.org LLC, 8 The Green, Suite B, Dover, Delaware 19901, USA.

They apply to participation through the website, email, an API, or an authorised AI agent. Case-specific notices shown before a paid service or a particular procedural step form part of these Terms.

DIN.ORG is available to businesses and consumers. A user must be at least 18 years old, have legal capacity, and have authority to act for any person or organisation they claim to represent.

Consumers retain all mandatory protections of the law applicable in their country. Nothing in these Terms removes rights that cannot lawfully be waived by contract.

DIN.ORG receives a dispute, gathers each party’s account in a private intake channel, organises the shared case record, and may prepare questions, settlement proposals, and reasoned AI-generated rulings, including delivery as a PDF where available. Depending on the service offered for a case, a party may also request a paid human review.

The Platform may be used by email, on the web, through an API, or through an AI agent. Statements and instructions submitted by an agent authorised by a party are treated as that party’s statements and instructions.

Sending an email or other submission to DIN.ORG starts intake only. DIN.ORG normally sends an automated acknowledgement promptly after receipt. That acknowledgement confirms receipt, not that every file has been opened or verified. The other party is invited only after the initiating party completes the required confirmation step.

The invited party participates voluntarily and must receive a fair opportunity to provide its own account and material. Participation, a reply, or an express confirmation in an ongoing case records acceptance of the version of these Terms presented for that case.

DIN.ORG is not a state court, public authority, law firm, police service, or public prosecutor. It does not exercise governmental powers, compel participation, issue subpoenas, grant emergency relief, or determine criminal guilt.

A settlement or ruling becomes binding only to the extent the parties validly agree that it should bind them under applicable law. Recognition or enforcement by a court or authority is not guaranteed.

The Platform is intended primarily for civil, commercial, workplace, contractual, property, and consumer disputes that the parties may lawfully settle.

DIN.ORG does not conduct criminal proceedings and does not replace any authority. It may decline or stop matters that cannot lawfully be settled privately, require an urgent court order, concern immediate danger, or would make the procedure unfair or unsafe. Civil consequences connected with alleged criminal conduct may still be considered where lawful and appropriate.

• No determination of criminal liability or punishment
• No emergency injunctions, protective orders, or compulsory measures
• No restriction on contacting police, regulators, courts, lawyers, or support services

Each party’s intake conversation with DIN.ORG is private from the other party unless the sender chooses to share it or disclosure is required for a fair process. The DIN.ORG system may use information from both private channels to identify issues and prepare neutral questions without automatically exposing the private conversation itself.

Evidence, files, and attachments submitted for consideration form part of the shared case record and are accessible to both parties, unless DIN.ORG expressly marks an item as private, restricts it for legal or safety reasons, or removes it. A witness identified by a party, including the witness’s name and submitted email address, is visible to both parties. Parties must submit only contact details reasonably necessary for the case.

DIN.ORG may receive and store common documents, PDFs, word-processing files, images, audio, video, and ZIP archives. Archives may be unpacked and their contents stored as separate case files. Technical limits, file-size limits, malware controls, and supported formats may change as needed for security and reliable operation.

Storage does not mean that a file has been verified, is authentic, or can be technically or legally evaluated. If a file cannot be opened, extracted, inspected, or processed, DIN.ORG will make reasonable efforts to notify the sender so that it can be provided in another format. Users should retain their own copies of every submission.

Users must submit material lawfully, describe it accurately, and must not fabricate, alter, conceal, or misrepresent evidence. Naming a witness does not guarantee that the witness will be contacted or that their statement will be accepted.

Each party must be able to understand and respond to material on which a proposal or ruling relies, subject to lawful confidentiality, privacy, and safety restrictions. DIN.ORG may disregard material that cannot be fairly tested or whose use would be unlawful.

DIN.ORG uses artificial intelligence to process submissions, ask questions, structure the record, and generate proposals or rulings. AI output can be incomplete, incorrect, biased, or based on misunderstood facts or legal sources.

AI output is not legal advice and is not guaranteed to be accurate, complete, enforceable, or suitable for a particular country. Parties should review important output and obtain independent legal advice where appropriate.

A settlement proposal is an invitation to agree, not an imposed decision. No settlement is concluded until the required parties expressly accept the same final terms. DIN.ORG may decline to record terms that appear unlawful, impossible, materially unclear, or affected by coercion or improper pressure.

An AI-generated ruling is a private assessment on the submitted record. Unless applicable law and an express agreement provide otherwise, it is not a judgment of a state court and has no independent compulsory force.

Where offered, a party may request a paid human review of an issued ruling as a confirmation or objection. The reviewer may uphold, modify, or reject the AI output after examining the available record. A review does not guarantee recognition, admissibility, or enforcement by any third party.

Free and paid steps, the applicable price, taxes, and any estimate basis are displayed before a charge is incurred. Paid work that has already begun is non-refundable except where mandatory law requires otherwise or DIN.ORG cannot provide the purchased service. Payments may be processed by a third-party payment provider under its own terms.

Consumers receive any mandatory pre-contract information, cancellation or withdrawal rights, remedies, and jurisdiction protections required by the law applicable to them. If a consumer asks DIN.ORG to begin a paid service during a statutory withdrawal period, DIN.ORG will obtain any consent or acknowledgement required by applicable law.

Country-specific notices presented at checkout or before performance supplement these Terms. If a country-specific notice conflicts with these Terms, the mandatory consumer rule and then the more protective case-specific notice apply.

Using DIN.ORG does not suspend limitation periods, court deadlines, appeal periods, payment duties, or regulatory obligations unless applicable law or a separate valid agreement expressly says so. Users remain responsible for protecting their rights outside the Platform.

DIN.ORG is not suitable for emergencies. A person facing immediate danger, threatened harm, a need for urgent relief, or a time-critical legal deadline should contact the appropriate emergency service, authority, court, or lawyer without waiting for the DIN.ORG process.

Users must provide information they reasonably believe to be truthful, respect other participants, keep access links and credentials secure, and use the Platform only for lawful dispute resolution.

Prompt injection, attempts to manipulate DIN.ORG’s AI-assisted process, impersonation, unauthorised access, malware, fabricated evidence, harassment, and use of the service to facilitate unlawful conduct are prohibited. DIN.ORG may preserve and quarantine apparent manipulation attempts. Their presence does not automatically decide the dispute against either party or result in a win for the other side: DIN.ORG will consider attribution, context, whether the text was merely quoted or forwarded, and any explanation offered before drawing a credibility or procedural inference.

Users retain their rights in submitted material and grant DIN.ORG the rights necessary to receive, copy, extract, translate, analyse, store, display, and otherwise process it for operating, securing, reviewing, and documenting the service. Users must have the right to submit personal data and third-party material.

Case material may be processed by contracted hosting, email, storage, payment, transcription, and AI providers where necessary to operate the service. Additional data-protection information is provided at relevant collection points and can be requested from legal@din.org.

DIN.ORG is provided on an “as available” basis. We do not promise uninterrupted availability or that every submission, file, proposal, ruling, review, or delivery attempt will be error-free. Nothing excludes liability that cannot lawfully be excluded, including mandatory liability for intent, gross negligence, fraud, or injury to life, body, or health where applicable.

Subject to those mandatory rules, DIN.ORG is not liable for a party’s underlying conduct, reliance on unreviewed AI output, missed external deadlines, a third party’s refusal to recognise an outcome, or indirect and consequential loss. For business users, aggregate liability is limited to the fees paid by that user to DIN.ORG in the twelve months before the event giving rise to the claim. Statutory consumer remedies remain unaffected.

DIN.ORG may refuse, pause, or close a case or account where participation is unlawful, unsafe, abusive, technically impracticable, outside the service scope, or incompatible with a fair process. Where reasonably possible, affected parties will be informed and given access to material they are entitled to retain.

These Terms are governed by the laws of the State of Delaware, USA, without depriving a consumer of mandatory protections available under the law that would apply without this clause. Any exclusive forum clause applies only where legally permitted and does not restrict a consumer’s right to bring or defend a claim in a court available under mandatory consumer-jurisdiction rules.

This section concerns disputes with DIN.ORG. It does not determine the law governing the dispute between the parties to a DIN.ORG case.

DIN.ORG may update these Terms as the service, law, or risk controls change. The applicable version and acceptance time may be recorded per case. Material changes affecting an active case will be notified through the Platform or by email where reasonably possible.

Questions about these Terms may be sent to legal@din.org. Din.org LLC · 8 The Green, Suite B · Dover, Delaware 19901 · USA.